Cookie & Privacy Policy - Morton Reeves Estate Agents in Norwich

Privacy Policy Morton Reeves Ltd Privacy Policy Our contact details

Name: Leigh Reeves MNAEA
Address: Morton Reeves Estate Agents, The Dussindale Centre, Pound Lane, Norwich, NR7 0SR
Phone Number: 01603 432000
Email: leigh@mortonreeves.co.uk
Date completed: 8th June 2026

The type of personal information we collect We currently collect and process the following information:

Personal identifiers, contacts, and characteristics (for example, name and contact details).
Personal email, home addresses, and business addresses.
Personal identification documents, such as passports and driving licences.
Personal utility bills or bank statements.
Website and social media user statistics.

How we get the personal information and why we have it Most of the personal information we process is provided to us directly by you for one of the following reasons:

To register interest in our services.
To collaborate on marketing projects.
To subscribe to our email newsletters.

We also receive personal information indirectly from the following sources:

Public databases.
Subscription databases.
Linked marketing portals, such as www.rightmove.co.uk.

We use the information that you have given us in order to accurately offer you relevant products or services relating to the property sector. We may share this information with third parties where you have permitted us to do so through written or verbal communication. This data may also be shared when legally required by relevant bodies, such as The Property Ombudsman or HMRC for Anti-Money Laundering compliance. Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting leigh@mortonreeves.co.uk or by calling 01603 432000 and asking for Leigh.
(b) We have a contractual obligation. (e.g., to fulfil our terms of business with you as a seller, buyer, landlord, or tenant).
(c) We have a legal obligation. (e.g., to carry out mandatory Anti-Money Laundering identity checks).
(f) We have a legitimate interest. (e.g., to respond to your inquiries or market relevant property services to you).

Cookies and tracking technologies Our website uses cookies to distinguish you from other users, monitor website traffic, and improve your browsing experience. Cookies are small text files placed on your device.

We use necessary cookies to make our website function properly.
We use analytical/performance cookies (such as Google Analytics) to understand how visitors interact with our website.
You can choose to accept or decline non-essential cookies via our website cookie banner. Alternatively, you can block cookies by activating the setting on your internet browser. If you block all cookies, some parts of our website may not function fully.

Marketing and email newsletters If you have opted in to receive our email newsletters, updates, or marketing materials, we will use your name and email address to send these to you.

You have the right to stop us from contacting you for marketing purposes at any time.
You can opt out or unsubscribe instantly by clicking the “unsubscribe” link at the bottom of any marketing email we send.
Alternatively, you can contact us directly at leigh@mortonreeves.co.uk to be removed from our mailing list.

How we store your personal information Your information is securely stored. We keep personal data only for as long as it is required to fulfil the purposes we collected it for, or to satisfy legal, accounting, or statutory reporting requirements (such as retaining financial and identity records for the statutory minimum period required by UK Anti-Money Laundering laws). When your data is no longer required, we securely dispose of your information by utilizing confidential waste bins for physical documents, which are subsequently shredded. Digital files are permanently removed from our cloud servers and our bespoke CRM system held on a secure server. Your data protection rights Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please use the following contact details if you wish to make a request:

Contact: Leigh Reeves MNAEA
Email: leigh@mortonreeves.co.uk
Phone: 01603 432000
Address: Morton Reeves Estate Agents, The Dussindale Centre, Pound Lane, Norwich, NR7 0SR

How to complain If you have any concerns about our use of your personal information, you can make a complaint to us by contacting:

Name: Leigh Reeves MNAEA
Email: leigh@mortonreeves.co.uk
Phone: 01603 432000
Address: Morton Reeves Estate Agents, The Dussindale Centre, Pound Lane, Norwich, NR7 0SR

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://ico.org.uk